Breast Pump Return Policy

Contact Us: 1.888.344.3434

Home Shop Breast Pumps Support for Moms FAQs Why Choose EHCS Store

Breast Pump Return Policy

Edwards Health Care Services (EHCS) accepts most new, unopened items for refund or exchange within 30 days of the original shipment date. Because your timeframe is limited, we recommend inspecting your package upon receipt so you can address any issues immediately. All breast pump returns must be in their original, undamaged, and unopened packaging to be returned. Breast pumps are designated as personal, single-user personal hygiene items by the FDA and may not be returned if damaged or opened.

For a return to be accepted, the item must be:

Authorized by EHCS prior to shipping back
Shipped at the customer’s expense
In original, unopened, undamaged packaging*
Received within 30 days of original shipment

EHCS will process your refund or exchange after receiving and inspecting the returned item. EHCS will issue the refund in the original form of payment used to purchase the item. If you cancel an order after EHCS has shipped it, your order will be subject to this policy.

* Per the FDA, we cannot accept opened items for return or exchange. We will not accept your breast pump for return if you’ve written on the box, broken the seal, or pierced the packaging and/or label. If your product is defective, please contact the manufacturer for replacement.

*Not all insurance policies cover all breast pumps, and some policies do not permit upgrades. Your breast pump coordinator will walk you through the process, determine your coverage, explain the pumps you’re qualified for, and inform you of any available upgrades. Please note that your available brand and model will depend on your insurance plan and eligibility.

Exceptions: There are some plans that are grandfathered in, and those plans do not have to provide breast pump coverage. Grandfathered plans are ones that existed prior to March 23, 2010 and “haven’t changed in ways that substantially cut benefits or increase costs for plan holders,” according to HealthCare.gov. Please note that your insurance company must notify you if you have a grandfathered plan. Here at Edwards Health Care Services, we’re seeing fewer and fewer grandfathered plans. If you’re not sure of your eligibility, just fill out the form and someone from our team will be in touch.