FAQ

EHCS wants to help answer your questions so if you can’t find what your looking for or have additional questions, please feel free to email us at contactus@myehcs.com or call us at 1-888-344-3434 Monday – Friday 8:30 – 5:00 EST.

General FAQ's

You can contact us at contactus@myehcs.com or call 1-888-344-3434 during the business hours of 8:30 – 5:00 M-F EST and someone in our customer service team will be happy to assist you.
You can contact us at contactus@myehcs.com or call 1-888-344-3434 during the business hours of 8:30 – 5:00 M-F EST and someone in our customer service team will be happy to assist you.
You can contact us at contactus@myehcs.com or call 1-888-344-3434 during the business hours of 8:30 – 5:00 M-F EST and someone in our customer service team will be happy to assist you. Please know that when placing on order online, you will receive a confirmation by email, that we have received your order and are processing it.
When placing an order online, you can pay by credit card (American Express, Discover, Master Card or Visa), Electronic Funds Transfer (ETF). Please Note: If the products that you are purchasing are billable to insurance and you qualify for the product with your insurance, a customer service representative will reach out to you and work out any payment(s) if necessary.
Insurance covered items are products that may be reimbursable under your health care plan. Some items may require a prescription, prior authorization and or a co-pay/deductible, prior to shipping. If this is your first purchase of this item and if you are purchasing an item that is typically covered by most payers, a customer service representative will be in touch to gather all of you medical information. Including but not limited to: insurance plan, doctor information, diagnosis of condition. It may also take a few days for EHCS to verify eligibility with your insurance and to retrieve any of the documentation needed for the products to be covered.
Non-covered items are products that are NOT typically reimbursable under your health care plan. Some items still may require a prescription and/or prior authorization prior to shipping. If this is your first purchase of this item and if you are purchasing an item that is NOT typically covered by most payers, you will be flagged to enter a payment method when checking out. A customer service representative may be in touch to gather doctor information and diagnosis of condition if your purchase requires a prescription. It may also take a few days for EHCS to retrieve any of the documentation needed for the products to be shipped.
You can contact us at contactus@myehcs.com or call 1-888-344-3434 during the business hours of 8:30 – 5:00 M-F EST and someone in our customer service team will be happy to assist you.

Diabetes FAQ's

Type 1 diabetes is an autoimmune disease where the body’s own immune system attacks and destroys the insulin-producing beta cells of the pancreas. As a result the pancreas produces little or no insulin and people with type 1 diabetes must give themselves insulin several times a day via syringe, pen or insulin pump. Type 1 diabetes most commonly affects people from infancy to the late 30s, but can occur at any age.
Symptoms for type 1 diabetes can occur suddenly and include one or more of the following: Extreme thirst Drowsiness, lethargy Nausea and/or vomiting Abdominal pain Frequent urination Blurry vision or sudden vision changes Sudden weight loss Increased appetite Fruity, sweet odor on breath Unconsciousness Sugar in the urine Wounds that won’t heal If you think you or your loved one has diabetes, seek medical attention immediately and drink plenty of fluids (without sugar) to prevent dehydration (if able to swallow safely).
The exact cause of type 1 diabetes is still unclear, but based on research; we know that genes account for less than half the risk of developing type 1 diabetes. And, while there is a misconception that type 1 diabetes is a familial disease and primarily occurs in families where there is someone else with type 1 diabetes, only about 10 percent of individuals who are diagnosed with type 1 diabetes have a family history of the disease.
At this point, type 1 diabetes is a chronic disease, meaning it doesn’t go into remission or go away completely. It can, however, be successfully treated. Treatment options are improving all the time and people with type 1 diabetes can lead full and active lives.
Actually, on the contrary, more people with type 1 and type 2 diabetes than ever before are choosing insulin pumps to achieve and maintain optimal blood sugars. Insulin pumps have revolutionized diabetes care making it possible for people with diabetes to improve glycemic control, reduce episodes of severe hypoglycemia and enhance quality of life! They are small, battery operated devices that are programmed to meet individual needs and more closely mimic a normally functioning pancreas. People on insulin pumps enjoy great flexibility and often find managing their diabetes easier.
Ketones are formed when there is not enough insulin in your body to use sugar for energy and this results in stored fat being broken down and used for sugar. When fat is used for energy instead of sugar, harmful acids called ketones form. Ketones build up in the blood and eventually spill into urine. The build up of ketones can lead to a serious condition called ketoacidosis. If not treated right away, ketoacidosis can lead to coma or even death.
In type 2 diabetes, some people are insulin resistant, meaning that their body produces a lot of insulin but can’t use it effectively. Some people with type 2 diabetes don’t produce enough insulin. Type 2 is different from type 1 diabetes because in type 1, your body doesn’t produce any insulin at all. Whether you’re insulin resistant or have too little insulin, the end result is the same in type 2 diabetes: your blood glucose level is too high.
Type 2 diabetes has several causes: genetics and lifestyle are the most important ones. A combination of these factors can cause your pancreas to not produce enough or insulin resistance (when your body doesn’t use insulin as well as it should). Insulin resistance is the most common cause of type 2 diabetes. Other risk factors for type 2 diabetes include:
• Family history: Type 2 diabetes has a hereditary factor. If someone in your close family has (or had) it, you are more likely to develop it.
• Race/ethnicity: Certain ethnic groups are more likely to develop type 2 diabetes, including African-Americans, Hispanic Americans, Native Americans, and Asian Americans.
• Age: The older you are, the more at risk you are for developing type 2 diabetes.
• Gestational diabetes: If you developed diabetes while you were pregnant, that increases your risk for developing type 2 diabetes later on.
• Other health problems: High blood pressure (hypertension) and high cholesterol (the "bad" LDL cholesterol) increase your risk of developing type 2 diabetes complications. Polycystic ovary syndrome (PCOS) may increase your risk of developing type 2 diabetes.
The symptoms of type 2 diabetes often go unnoticed. These symptoms build up over time and include:
• Blurred vision
• Slow healing sores or cuts
• Itchy skin (usually in the vaginal or groin area)
• Yeast infections
• Increased thirst
• Dry mouth
• A need to urinate often
Your health care provider can perform blood and urine tests to see if you have diabetes. The standard diagnosis of diabetes is made when two blood tests show that your Fasting Plasma Blood Glucose (FPGT) level (taken after an 8-hour fast) is 126 mg/dl or greater, or if blood sugar is 200 mg/dL or greater after 2 hours of a Oral Glucose Tolerance Test (OGTT), which is taken after consuming a special glucose drink (following an 8-hour fast)
Yes. The combination of insulin and an oral medication, when taken as directed by your doctor, is very safe and effective in controlling blood sugar. A typical combination therapy consists of taking an oral medication during the day and insulin at night. Once you begin taking insulin, you will need to monitor your blood sugar more often to reduce the risk of low blood sugar reactions. Combination therapies are often helpful for people who have type 2 diabetes (adult onset diabetes). If you have been taking an oral medication, your doctor may change your treatment plan to include insulin injections. This change is often made to help people with type 2 diabetes gain better control of their blood sugar.
Yes, exercising and eating a healthy diet helps you keep off excess weight, which can prevent or at least delay diabetes. If you already have diabetes, doing aerobic exercise and resistance training helps by encouraging the muscles to take up more blood sugar. Over the short term, it may even reduce the amount of blood-sugar-lowering medication you need to take. Long term, exercise helps lower the risk of complications like blindness and nerve and kidney damage by helping you better manage blood-sugar levels. On the diet front, a recent study found that type 2 diabetics who ate a Mediterranean diet, which is rich in fish, fruits, nuts, and olive oil, lost more weight and went longer without blood-sugar-lowering medication than those on a low-fat diet.
Being overweight is a major risk factor for type 2 diabetes, but 20 percent of people who get it are slim. Research is showing the number of type 2 diabetics is growing, especially in thin Asian populations. Asian populations have higher concentrations of visceral fat, which may be a contributing factor, according to experts.
Type 2 diabetes is treated with a combination of healthy meal planning, physical activity and possibly medications and/or insulin. Healthy meal planning and exercise are the cornerstones of type 2 diabetes treatment. They often help people lose weight, which in turn can help their bodies use insulin better. Many people, when they’re first diagnosed with type 2 diabetes, are overweight (BMI >25), so making healthy lifestyle choices—such as reducing calories and portion sizes and being more active—can help them get to a healthier weight.
Our bodies often adjust to what the "norm" is for our body and we sometimes do not recognize levels that are too high. Higher levels over time can lead to complications such as eye disease, kidney disease, nerve disease and amputations. In fact, reducing your blood sugar to near normal levels can help reduce your risk of eye problems by up to 76%; never damage up to 60% and severe kidney problems up to 56%. The best way to know for sure that your blood sugar is in a healthy range is to monitor it and follow up with your doctor regularly.

Breastfeeding FAQ’s

Breastfeeding is normal and healthy for infants and moms. According to the U.S. Department of Health & Human Services, breast milk has disease-fighting cells called antibodies that help protect infants from germs, illness and even sudden infant death syndrome (SIDS). Breastfeeding is linked to a lower risk of various health problems for babies, including the following:
o Ear infections
o Stomach viruses
o Respiratory infection
o Atopic dermatitis
o Obesity
o Asthma
o Type 1 and type 2 diabetes
o Childhood leukemia
Whether you're going back to work or school or have other responsibilities that mean you need to be away from your baby for a few hours, a powerful and efficient breast pump can make all the difference to help you continue breastfeeding.
If you’re planning to breastfeed your baby, good for you! Breastfeeding is the best way to provide essential nutrients while also bonding with your child. But when you can’t be with your child 24/7, how do you feed? That’s where breast pumps come in.

Breast pumps give you the freedom to go back to work, have a date night or take an overnight trip while still providing your baby with the best food source possible. Pumping can make you more comfortable when you’re away from your baby by providing relief from heavy, engorged breasts. If your baby is having trouble latching, pumping will keep your supply up while you and baby navigate through that roadblock. By pumping, you can stockpile breastmilk for anytime you’re unable to breastfeed. You can even sleep through a feeding while Daddy feeds the baby at 3am!

Many insurance companies cover breast pumps at 100%! Call us at 1-888-344-3434 or apply online to let us do the legwork and find out what you’re entitled to. We’ll verify your benefits, obtain your prescription and any other necessary paperwork and ship the insurance-covered pump directly to your home.
In January 2013, the U.S. Department of Health & Human Services officially acknowledged that breastfeeding is "one of the most effective preventative measures mothers can take to protect their health and that of their children. One of the barriers for breastfeeding is the cost of purchasing or renting breast pumps and nursing-related supplies." As such, the government adopted legislation that requires health plans to cover specific women’s health services, including breastfeeding support, supplies and counseling.

What this means for you is that most commercial insurance companies are required to provide coverage for breast pumps. Coverage varies from plan to plan, and we can help you figure out what you’re eligible for and how much – if anything – you will have to pay out-of-pocket.
Edwards Health Care Services has more than 20 years of experience working with insurance companies, healthcare providers and equipment manufacturers to ensure that patients receive the high-quality products in a timely fashion. We are deeply committed to providing professional, courteous and ethical service to each and every customer.

EHCS is voluntarily accredited by the Accreditation Commission for Health Care, Inc. (ACHC), which was developed by home care and community-based providers to help companies improve business operations and quality of patient care.
Most insurance policies cover breast pumps in some manner. In many situations, breast pumps are covered 100% by insurance; however, policies do vary on whether they cover a manual pump or an electric pump, whether there’s a co-pay or deductible or whether a brand of pump is specified. EHCS only carries high-quality, name-brand pumps from Medela, Ameda, Hygeia and Freemie, which are normally covered by insurance. We work with many insurance companies nationwide, and we are adept at interpreting policies to make sure you’re getting what you deserve. If any out-of-pocket expenses are required, we will give you a quote before proceeding with the order. We will never swap out the desired breast pump without your approval, but there may be an upgrade fee if your insurance company does not cover your desired pump.
It’s easy – let us help! To get started, just fill out this online form or give us a call at 888-344-3434. Make sure you have your insurance policy, doctor’s information and baby’s due date on-hand. We’ll verify your coverage, determine what pumps you’re eligible for and then work with your healthcare provider to make sure that your doctor submits the paperwork required by your insurance company. Once all of the paperwork is received and any other requirements are met, we’ll ship your breast pump to your door.
For your insurance company to approve your covered breast pump, you will need to have a prescription, but we can handle that for you! just call 1-888-344-3434 or get started online. we’ll work with your insurance company to verify coverage and determine what you’re eligible for. we’ll work with your healthcare provider to make sure we have all of the paperwork required by your insurance company. we’ll focus on this while you focus on your baby.
This varies depending on your insurance company’s policies and how quickly your doctor’s office can submit the required paperwork. With most insurance policies, you can receive a pump before the due date; however, there are a few plans that use timeframes around the ship date. Once you apply online or over the phone, we will start processing your order immediately by verifying your insurance and contacting your doctor’s office for the required paperwork. Typically, we have all of the required paperwork in about a week, and if the breast pump is approved for immediate shipment by your insurance, we will ship out the next day and usually, you’ll receive your pump in less than a week.
Breast pumps are designated as personal, single-user personal hygiene items by the FDA; they are not returnable if they are opened.

If the pump is defective, please work with the manufacture to obtain a replacement.

Knee and Back Brace FAQ’s

Support is designed to be worn during the day. They shouldn’t be worn overnight unless instructed by your physician.
There is metal in the brace and exposure to water over a long period of time will shorten the life expectancy of the product. You should not wear swimming or bathing.
The braces can be dissembled cleaned and reassembled.
The length that you wear the bracing is really a personal preference or should be based on your physicians (or health care professionals) instructions. You want to wear the support during all activity, but it is also suggested that you wear the bracing for 1 or 2 hours after completion of the activity.
The product is warrantied against manufacturer defects, when the product is used in accordance with the directions or all labels on the package.
All products containing latex will be clearly labeled on the product as well as online.
The product is one sizes fits most, not all.
Your brace should be snug and tight for maximum support. If you’re experiencing cutting into the skin you should probably adjust the sizing on your brace, or move to a larger size.
The brace is extremely easy to size, and to properly apply to the either the knee or back.
It is a brace it will take some getting used to. The products we use are designed to be as comfortable and user friendly as possible. Comfort levels will vary depending on the person.
There is added support to the braced area. But you will also get stabilizations to the braces area, and more controlled mobility of the braced area.
This is a Medicare approved product. Not all of the advertised products have been reviewed by Medicare.

More Questions?

Business Hours

  • Monday-Friday: 8:30am to 5pm
  • Saturday: Closed
  • Sunday: Closed