SMS Terms & Conditions

SMS Terms and Conditions

Please read these terms and conditions carefully. By opting-in to receiving SMS (“text”) communications from Edwards Health Care Services (EHCS) (“Company”), you expressly consent to receive text messages from EHCS and others texting on its behalf, including text messages made with an autodialer, at the telephone number(s) that you provide. You may opt-out of these communications at any time.

You also accept and agree to be bound by these SMS Terms and Conditions, our Privacy Policy, and any other applicable terms and agreements related to your use of Company’s services. 

Program Description

The company and its service providers may use an automatic telephone dialing system (“autodialer”) to deliver Company text messages to you. Company text messages include but are not limited to: refill supply orders, communication from your Diabetes Care Advisor (DCA), information on reoccurring and future orders, supply, and product updates, and more.  

Message Frequency

The number of company text messages you receive will vary depending on the topic of notification and consumer correspondence via text. 


Message and data rates may apply to each text message sent or received in connection with Company text messages, as provided in your mobile telephone service rate plan (please contact your mobile telephone carrier for pricing plans), in addition to any applicable roaming charges.  The company does not impose a separate fee for sending company text messages. 

Supported Carriers

Supported carriers may change from time to time, but currently include AT&T, Cellular One, Cellular South, Cincinnati Bell, Cricket, MetroPCS, US Cellular, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, and Alltel.

How to Opt-In 

To opt-in to receive text messages from Edwards Health Care Services (EHCS), please follow the instructions provided via email, online, phone, or by your EHCS representative.

Paying your Bill via Text

Paying your bill via text is offered if you have a co-pay, bill, or outstanding payment that is due. To pay your bill via text, you must first opt-in to receiving text messages from EHCS. Once you have completed the opt-in process, your EHCS representative will reach out to you with the next steps on how to pay via text.

Standard data fees and text messaging rates may apply based on your plan with your mobile phone carrier. You may opt-out of text delivery at any time by emailing to update your SMS profile preferences. All payment transactions made are processed using a secure connection, and in U.S. currency only.

How to Opt-Out 

To stop receiving text messages from an EHCS text messaging program, email to update your SMS profile preferences. 

Your Mobile Telephone Number

You represent that you are the account holder for the mobile telephone number(s) that you provide.  You are responsible for notifying company immediately if you change your mobile telephone number.  You may notify the Company of a number change by calling 888-344-3434.

You agree to indemnify company in full for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify company if you change your telephone number, including, but not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act.


Please click this link to access Company’s privacy policy.

Access or Delivery to Mobile Network is Not Guaranteed

Delivery of information and content to a mobile device may fail due to a variety of circumstances or conditions. You understand and acknowledge that network services, including but not limited to mobile network services, are outside of company’s control, and company is not responsible or liable for issues arising from them.


To request more information, please call 888-344-3434 or email


To receive Company text messages, you must be a resident of the United States and 18 years of age or older.  Company reserves the right to require you to prove that you are at least 18 years of age.

Changes to Terms and Conditions

The company may revise, modify, or amend these SMS Terms and Conditions at any time.  Any such revision, modification, or amendment shall take effect when it is posted to Company’s website.  You agree to review these SMS Terms and Conditions periodically to ensure that you are aware of any changes.  Your continued consent to receive Company text messages will indicate your acceptance of those changes.

Termination of Text Messaging 

The company may suspend or terminate your receipt of Company text messages if Company believes you are in breach of these SMS Terms and Conditions.  Your receipt of Company text messages is also subject to termination in the event your mobile telephone service terminates or lapses.  Company reserves the right to modify or discontinue, temporarily or permanently, all or any part of Company text messages, with or without notice.

Communications and Consent to Electronic Notices 

You may communicate with Company via postal mail, telephone, and our website.  The company may issue notices via these various channels, including by sending an e-mail to an address you provide.  You agree that such notices shall have legal effect.

You also agree that notices sent by e-mail satisfy any requirement that notices be provided in writing.  If you do not agree, do not use Company products or services.

You may have the right to withdraw your consent to receive certain electronic communications, and, when required by law, Company will provide you with paper copies upon request.  You may make such a request via [any of the channels listed above].  If you withdraw your consent, Company reserves the right to terminate your use of the Company’s products or services.

To receive, access, and retain the notices that Company sends via e-mail, you must have Internet access and a computer or device with a compatible web browser.  You will also need software capable of viewing files in PDF format.  Your device or computer must have the ability to print, or download and store, e-mails and PDF files.  By accepting these terms, you confirm that you are able to receive, access, and retain the notices that Company may send.  You may update your contact information through the “contact us” form on the website.

Contact Us

If you have questions regarding these SMS Terms and Conditions, please reach out to us by submitting a “contact us” form on the website.


Any User having any question or request on this Privacy Notice or our privacy practices, can contact us by the following methods:


Edwards Health Care Services (EHCS)
Attn: Compliance Department — Privacy Policy Inquiry
5640 Hudson Industrial Parkway
Hudson, OH 44236

(800) 733-7976, extension 9997

Your Cart